Lead Return Policy

At NeedToSellMyHouseFast™, we strive to provide the best quality seller leads for all of our members nationwide, which is why we allow anyone using our service to dispute any invalid leads. As a member, you have 5 days from the time you receive a new lead to file a dispute. You can file a dispute by clicking on "Open Dispute" inside a particular lead details page.

Our team will take the necessary steps to verify your dispute. Please provide as much information as possible when filing a dispute in order to expedite the time it takes to process it. If a dispute is granted, the cost of the lead will be removed from your account; if the lead has already been charged, you will receive a credit through our system which will be used towards a replacement lead. You can see if you have any available credits by clicking on "View Profile."

Disputes can be granted for these reasons:

MOBILE HOME ON LEASE LAND LEADS: The property is a trailer/mobile home that is not being sold with the land beneath it. Please provide a link to a website (Zillow/Redfin/etc.) that displays the property or any further proof to ensure that the dispute is granted.
VACANT LAND/NON-RESIDENTIAL LEADS: There is no physical structure on the property or the property is used for commercial or other non-residential purposes (ex: the property is a gas station). Please provide a link to a website (Zillow/Redfin/etc.) that displays the property or any further proof to ensure that the dispute is granted.
WHOLESALER LEADS: Wholesalers are not the actual owners of the property but rather have the property under contract and are looking for a buyer. We will take the steps necessary to verify if the lead came from a wholesaler, however, it is recommended to provide any additional information to ensure that the dispute is granted.
DUPLICATE LEADS: You have received more than one version of the same lead through our service. We will not credit a duplicate lead if the lead has originally been attained from another source separate from our seller lead program. When disputing a duplicate lead, it is recommended to dispute all of the leads aside from the original version of the lead and to provide the lead ID of the duplicate.
INVALID CONTACT INFORMATION: If the phone number listed in the lead is either out of service, doesn’t match up the seller, or is simply not provided with the lead, we will grant a dispute for it. When a lead has invalid contact information, our team will skip trace and follow up with the lead for up to two weeks to provide more contact information and get in touch with the seller. We recommend all of our investors to do everything possible to reach out to the lead aside from calling including voicemails, emails, postcards, or visiting the property.
MLS LISTED LEADS: The property is actively listed for sale on the MLS and has a listing agent or the real estate agent filled out one of our online forms to find a buyer for the property. We will take the steps necessary to verify if the property is actively listed on the market, however, it is recommended for our members to provide either an MLS number or a link to a website (Zillow/Redfin/etc.) that displays the property listing to ensure the lead is granted.

If a dispute is denied and you disagree with the outcome you may appeal our decision by sending an email to [email protected]. Please include the lead ID and a brief summary of why you think you the dispute should be granted.